Refund policy

Refund Policy

At PAWSY, customer satisfaction is important to us. If you are not completely satisfied with your order, please review our policy below.

Returns

We accept returns within 14 days of delivery for eligible unused items in their original condition and original packaging.

To request a return, please contact our support team with your order number and reason for the return.

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with photos of the issue so we can assist you as quickly as possible.

Refunds

Once your return is received and inspected, approved refunds will be issued back to the original payment method. Processing times may vary depending on your payment provider.

Non-Returnable Items

Certain products may not be eligible for return for hygiene or safety reasons once opened or used.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Order Cancellations

Orders may only be cancelled within 12 hours of purchase. Once processing has started, cancellations may no longer be possible.

Contact

For refund or return inquiries, please contact:
support@pawsyhub.store